Guidehouse

Patient Account Representative

Location : Birmingham, AL, 35203

Job Type : Full Time

Date Posted : 18 April 2025

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Job Family:

Patient Account Representative

Travel Required:

None

Clearance Required:

None

Guidehouse is hiring! We have Patient Account Rep and Senior Patient Account Rep positions available. Apply now!

What You Will Do:
The Patient Account Representative is expected to perform specific areas of billing, follow up, account resolution, adjustment posting, adjustment refunds, and scanning as required for non-government accounts. This position works with other departments to facilitate the meeting of both departmental/facility goals and objectives. This position is responsible for verifying payments received are correct per our contract, for ensuring patient satisfaction, and demonstrating the ability to find solutions to problems. The Patient Account Representative also collaborates with Managment regarding payment patterns and/or other issues with specific payers to ensure efficient process execution.

The Patient Account Representative possesses a strong knowledge of billing, managed care, and timely filing guidelines. Additionally, executors of this role demonstrate an ability to effectively review remittance advices and electronic billing reports from payer to determine appropriate actions. This position performs all related job duties as assigned.

Location: UAB Avondale Business Office

Onsite, Hybrid, or Remote: Onsite - possibly Hybrid after 6 months

Position type: Full Time, Days, Monday-Friday

What You Will Need:

High School diploma or equivalent.
0-2 years of experience in hospital billing and/or claims follow-up

What Would Be Nice to Have:

CPAR (Certified Patient Account Rep)
Knowledge and understanding of diagnosis, HCPCS and CPT codes.
1 year experience with claim edits and follow-up related to government/non-government claims accounts.
Prior experience with Metrix, SSI, and HealthQuest
Experience with spreadsheets, reporting, payer websites and sFax.
Excellent communication and interpersonal skills
Great typing skills along with MS Excel and Word experience

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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