Patient Access Representative

Job Summary:

You will play a crucial role in providing excellent customer service and performing essential registration and check-in functions for patients. Your responsibilities will include collecting patient information, verifying insurance benefits, explaining financial requirements, performing cashiering functions, and ensuring compliance with hospital collection activities.

Job Duties and Responsibilities:

• Provide excellent customer service to all individuals presenting for service.
• Perform registration, arrival, and check-in functions for patients.
• Collect patient, demographic, and insurance information/documentation for registration.
• Obtain necessary patient signatures and information at the time of arrival.
• Perform real-time insurance eligibility and benefits verification.
• Verify insurance benefits and collect patient payments.
• Perform collections and cashiering functions, referring patients to Financial Counseling when necessary.
• Monitor patient valuables and process outgoing mail.
• Use computer systems to document each patient encounter.
• Perform PBX and overhead paging functions in a professional manner.

Qualifications and Experience:

• High School Diploma or equivalent (GED).
• One (1) year Patient Access experience (preferred).
• One (1) year Customer Service experience (preferred).
• Data Entry experience (preferred).
• Familiarity with Health Plans/Insurances (preferred).
• Bilingual in English and Spanish (preferred).

Benefits of the Position:

• Competitive annual salary range: $37,600.00-$56,400.00.
• Comprehensive health, dental, and vision insurance.
• Personal and family sick time & company-paid holidays.
• Discretionary variable incentive bonus.
• Parental leave.
• 401(k) retirement plan.
• Basic life & supplemental life insurance.
• Health savings account and flexible spending accounts.
• Short-term & long-term disability coverage.
• Tuition reimbursement and personal development opportunities.
• Skills development & certifications support.
• Employee referral program.
• Corporate-sponsored events & community outreach.
• Emergency backup childcare program.

About Guidehouse:

Guidehouse is committed to creating a diverse and supportive workplace. We are an Equal Employment Opportunity / Affirmative Action employer and consider qualified applicants with criminal histories in accordance with applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco. If you require accommodation during the application process, please contact Guidehouse Recruiting for assistance. Your information will be kept confidential and used only to provide necessary reasonable accommodation